We're contacting you about a recent order. We recently learned that the carrier is unable to clear customs on your behalf for this order due to an issue with missing identification information. To enable the carrier to clear customs, please provide this missing information on our behalf at the following secure web-site: https://www.ecmsglobal.com/oms/order_consignee.
Once this information is provided, your order will be cleared through customs and delivered to the address.
We're sorry for any inconvenience this may cause, and hope to see you again soon.
Sincerely,
Customer Service Department