Dear Zoujingying,
For security reasons, we are replying to the e-mail address that is
associated with your Amazon.de account rather than the address from
which the request was sent.
Please contact us from this email address with your inquiry so that we can answer your question accordingly and assist you the best way possible.
We are not able to provide information about the account unless we can confirm that you are the account holder, and this is the reason why we need you to contact us from the email address related to your account.
If you cannot log into your account, you can send us an email to impressum@amazon.de.
We look forward to hearing from you.
Have a lovely day!
Warmest regards,
Marija Maletkovic