You have now 20 days time to resolve the problem directly with the seller. For this you can use the "conflict resolution" page and write the seller right message, or ask for example for a refund.
If so can not find a solution, then you can make a request to provide buyer protection. This allows you transfer to us the clarification.
Important: If we do not hear from you, then we assume that everything has been resolved to your satisfaction, and automatically close the case on 16 Dez 2014th